Client Q&A: Michael Dart from Energy Queensland

08 August 2019

Your name: Michael Dart

Your role at Energy Queensland: Executive General Manager - Community, Customer & Corporate Affairs

What are the key points of focus for Energy Queensland over the next 5-10 years?

Energy Queensland and its businesses Ergon Network, Ergon Retail, Energex and Yurika, which includes energy services, telecommunications and metering, are building a business to deliver the “Electric Life” for customers across Queensland and beyond.

We are a Queensland owned business where our 7000 employees live in communities right across the State, contributing to economic growth and giving back.

We connect and supply electricity to 2.3 million customers across Queensland. We sell electricity to 700,000 retail customers in regional Queensland. And we provide valued, innovative products and services to customers.

By 2030 we will have leveraged this strength to deliver the energy services business of the future, in collaboration with many different and varied partners.

How are you working towards them?

Our vision is to “Energise Queensland Communities”. We do this through delivering energy related services, including electricity right across Queensland, while positioning ourselves to provide the energy services they are looking for. We want to deliver the services customers want for the best possible price while also making it easy.

Everything we do is driven by our purpose to safely deliver secure, affordable and sustainable energy solutions with our communities and customers.

We are doing this by partnering with agencies such as GrowthOps and our research agencies, as well as our inhouse insights team to ensure we understand what customers want and make our best efforts to deliver. In addition, we engage fully with our people to ensure they have the tools and resources to deliver for the customers they work with each and every day.

Importantly, we are always there for our customers and communities during a disaster. Whether it is a cyclone, storm, flood or fire, we are there for Queensland, ensuring we not only restore power as soon as possible but assist our communities to get back on their feet. They are the communities we work and live in and we are there for the long term.

Our Board supports employees taking two days volunteer leave to support local charities and community groups as part of giving back. It formalises the goodwill that has been provided adhoc by our 7000 employees. It’s great to see our army of volunteers making a solid contribution on the ground.

What is it about your job that gets you out of bed each day?

If you consider the way our lives are so connected through technology and the reliance on energy and energy services to maintain that, I can’t think of a better time to be part of the energy industry. To be an Executive of a $25B diverse company that connects people across the state I take my role as the EGM Community, Customer and Corporate Affairs seriously. I want to leave a legacy of our people being viewed as local community ambassadors that make local communities in Queensland great places to live, backed by our community facing brands.

What do you think are the attributes of a great working partnership?

Trust. I am not an expert when it comes to brands and branded campaigns. By having a trusted relationship with my partners, I’m almost guaranteed of a great outcome each and every time. We’ve demonstrated that on many occasions. When it comes to our safety advertising as an example, it’s not a stretch to say that its potentially lifesaving. So, trust is the most important element to any strong partnership in my opinion.


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